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Meet DirectBuy's March 2015 Associate of the Month: Jackie Ketelaar

April 15, 2015

By: DirectBuy

Jackie Ketelaar EOM ImageEach month, DirectBuy acknowledges outstanding associates through our peer-recognition program, “Associate of the Month”.

We are proud to announce that Jackie Ketelaar was named the company’s Associate of the Month for March, 2015.

DirectBuy is built upon giving members an exceptional customer experience through stringent service standards. When a member of the team exemplifies these standards, it’s important to recognize their achievements.

The Associate of the Month demonstrates several outstanding values that include:

  • Ethical business decision making & professionalism
  • Commitment & dedication through words and actions
  • Cost or time-saving Ideas for procedures or processes
  • Creative & resourceful problem solving skills
  • Excellent attendance & promptness
  • Excellence in dealing with people, including positive attitude & communication
  • Overall leadership
  • Overall performance with high level of output and quality work with low error rate
  • Performance above and beyond normal job requirements

Jackie began her DirectBuy career in October 1995. As a Legal Administrative Assistant, her responsibilities include assisting corporate’s in-house counsel on system-wide compliance regarding company policies and legal and regulatory requirements. Jackie tracks franchisee insurance compliance and maintains franchise files. She works with her team to assist franchisees and members involved in disputes to reach win-win resolutions for all parties. Jackie, or “Eagle Eyes” as Director/Associate General Counsel & Compliance Attorney Steffany Williams-Cunningham calls her, is responsible for proofreading membership agreements, letters and other legal documents.

In the words of those who nominated Jackie, “No matter how difficult the matter presents itself to be, she treats each issue with professionalism and courtesy.”

Other co-workers add, “Jackie does whatever is needed to resolve the problem. She always keeps her cool and never exhibits frustration. Her work ethic is unparalleled.”

This is the last nomination eligible for the 2015 Associate of the Year Award.

Has a DirectBuy associate gone above-and-beyond to help you make the most of your membership? We'd love to hear about it! Click Here to tell us your story.

For more information on DirectBuy, please visit www.directbuy.com

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