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DirectBuy Rolls Out New Savings Guarantee Program

February 19, 2016

Love Where You Live. For Less. Guaranteed.MERRILLVILLE, Ind. (February 19, 2016) — DirectBuy, the buying club that provides members with exclusive access to over a million products from hundreds of brands without hidden retail markup, is continuing to offer shoppers the best opportunity for savings with the launch of its new Savings Guarantee Program. The program is one of many new initiatives in the company’s multi-year makeover to transform the member experience. 

Upon a member’s request, DirectBuy’s new Savings Guarantee Program price matches competitors’ prices. To provide additional savings, DirectBuy also applies the minimum guaranteed percentage savings for the relevant product category. For example, a member is always guaranteed to receive at least 30 percent off the lowest verified retailer's price on bed and bath home decor if the member identifies a price/savings discrepancy and notifies DirectBuy. 

“Our Savings Guarantee program enhances our mission to provide members with prices that are simply not available through traditional retail channels,” said Curt Hilliard, CMO of DirectBuy. “We will always be committed to providing shoppers with exceptional savings and selection whenever they choose to shop with DirectBuy.”  

The DirectBuy Savings Guarantee is also useful for shoppers who forget to compare prices before purchasing. Members have 30 days to file a claim after the purchase date to be eligible to receive DirectBuy’s Savings Guarantee. A refund check or merchandise credit is then distributed. 

“Retailers always talk savings, but we feel it is our responsibility to guarantee savings since they are the cornerstone of our unique offering,” said Mike Bornhorst, CEO of DirectBuy. “We have dedicated significant resources to provide shoppers new levels of savings and service, and we are excited to take another leap in improving our member experience.” 

DirectBuy recently invested in the re-launch of its My DirectBuy e-commerce platform, which now allows members to discover more products through personalized content recommendations, improved search and mobile-friendly design. The new companion My DirectBuy mobile app includes the “I Want That!” feature which enables members to upload product photos—whether taken from the internet, a hotel lobby or retail store—to receive details on DirectBuy’s exact or similar product offerings. This experience-enhancing app also give members instant and convenient mobile access to shop, track orders, click to contact, and more. 

For more information on DirectBuy’s Savings Guarantee Program and the minimum percentage savings for its respective product categories, visit www.directbuy.com/savings-guarantee

Not a member and want to learn more? Click here to schedule a preview session with a DirectBuy Membership Specialist!

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