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Frequently Asked Questions:

5 Most Frequently Asked Questions:

How can DirectBuy offer such low prices?

Traditionally, wholesalers and manufacturers have sold products to retail stores in bulk. The stores would pay one price for the items, then add their “markup” and sell to consumers at a higher price. This retail markup includes covering inventory costs, local sales costs, the cost of the distribution chain for a retailer, and the local store’s profits or commissions. Because the retailer has to be concerned with his or her own inventory costs and even shelf space, retailers often must limit their selection to the items they know will generate higher profits, but reducing their selection. DirectBuy utilizes the buying power of our hundreds of thousands of members to allow you to buy at a lower cost. Because of DirectBuy’s model, you have the choice of a wide selection and you likely will pay less.

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How can I use my membership?

You can use your DirectBuy membership to achieve the lifestyle you desire. Your DirectBuy club provides you with a gateway to accessing a massive selection in products. And if you need help in designing the perfect living room, laying out your new kitchen, or simply selecting the best mattress for your remodeled bedroom, your DirectBuy club staff is there to help.

You can use your DirectBuy membership for items large and small: electronics, kitchen appliances, furniture, jewelry, cabinets, flooring, home decor, fitness gear, apparel and more. Just about anything you can buy for your home in a retail store or online, from DirectBuy. Plus, you have access to design consultants, manufacturer resources, and a network of local contractors to assist in achieving the right matches for your specific style and decor tastes.

Once you have selected and ordered your products, your club can help you coordinate delivery. Some products can be delivered right to your home. Others are delivered to the club, as some manufacturers are not able to schedule home delivery. From there, you can arrange for re-delivery to your home, pick your items up, or work with the club for short-term storage if you are expecting additional deliveries. Some additional charges may apply.

There’s more, though. DirectBuy’s Platinum members can take advantage of DirectBuy Travel, which offers a broad range of dream vacation packages. With access to cruises, golf resorts, mountain getaways, beachfront villas and more, DirectBuy Travel offers the savings you’d expect from DirectBuy, but applied to vacations for families, couples or singles.

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Why do we offer prizes to visit our clubs?

DirectBuy knows our business model is different, and it requires some explanation to prospective members in order to highlight how we work. We have found that by visiting a club, and going through a detailed presentation of how DirectBuy works, potential members are then in the best position to decide if DirectBuy is right for them. Our Clubs will sometimes offer promotions and prizes to get people in the door to learn about DirectBuy’s value.

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Is DirectBuy for everyone?

DirectBuy has hundreds of thousands of satisfied members in North America, but a membership isn’t right for everyone. DirectBuy offers several options for membership to try and fit the right needs for most people. Talk with your DirectBuy representative to find out if a membership option is right for you.

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What do I get with my free Guest Pass?

Your Guest Pass invites you to take an inside look at our selection of more than 1 million products from over 700 top brand name manufacturers in the U.S. and over 500 brands in Canada. When you browse the amazing selection of furniture styles, flooring, electronics, appliances and jewelry, you’ll learn about how shopping with DirectBuy works for you and your design projects. Best of all, you’ll see first-hand the value of a DirectBuy membership.

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When I find a piece I like, will I need to shop elsewhere for matching pieces?

Every corner of your home, both inside and out, has a design solution from DirectBuy. In most cases, DirectBuy’s selection includes the complete product lines of top manufacturers, so you can be sure you'll find the piece or pieces that you're looking for.

If you can imagine the perfect design for your home or business, your membership can deliver it.

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What about the service? How does it compare to my favorite retail store?

DirectBuy’s knowledgeable staff can help your family plan your dream kitchen, furnish your guest room or find the perfect accent piece. Over the phone or in person, service professionals and designers are here to share your vision of your room, home or office. How much help you choose to seek is up to you. Throughout your DirectBuy experience, you’re in control.

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Is there a DirectBuy showroom in my area?

It is easy to find the DirectBuy location near you. Just click on the button below, and start by putting in your postal or zip code!




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I'm interested. How can I join?

Once you find the DirectBuy nearest you, you can schedule an Open House visit. You will also receive a free copy of “The Insider's Guide to Buying Direct.”

A representative from your local DirectBuy Club may call to talk with you about your upcoming project, or to schedule an Open House visit with you.

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What can I expect from shopping with DirectBuy?

DirectBuy offers only brand names and provides only first-run merchandise and, in most cases, can give you access to the manufacturers’ complete product lines.

With DirectBuy, you have the power to shop your way. Whether it’s through the DirectBuy member website or at a club showroom, you’ll have the chance to experience the same quality and expertise. Plus, you will have access to professional design consultants who can help you find your inspiration and make it a reality.

In addition, most club locations offer play areas so your kids can remain safely occupied while you’re browsing the wide selection of merchandise.

DirectBuy shows you just how much you’re paying and how much you are saving. It’s how we do business. It’s also why our member base – hundreds of thousands of members strong – continues to grow.

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How much do members save?

The U.S. Census Bureau* and Statistics Canada** put the average retail markup on home furnishings at 45 percent. This includes all store-based "sales," "closeouts," and "specials." On average, then, you could wind up paying nearly one and a half times the cost of an item.

* Source: US Census Bureau, Service Sector Statistics Division as of 2008.

** Source: Statistics Canada as of 2008.

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How’s DirectBuy’s selection?

DirectBuy’s products run the gamut from traditional to contemporary, and our lines range from everyday-use items to the most desired luxury and professional-grade products, with full product warranties when available.

We believe that in many cases, our product selection is larger that what is available in a traditional retail environment.

DirectBuy offers a spectrum of manufacturers’ product lines, with more than 1 million items from hundreds of trusted brands. If you’re remodeling a basement, building a bedroom or furnishing an office, DirectBuy provides access to the furniture, flooring, accessories and appliances you seek. Your satisfaction is DirectBuy’s highest priority. That’s why you’ll have access to professional help and customer service agents for your every project. 

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Can I browse your selection online?

Absolutely! Each DirectBuy member receives a unique login to the members-only website, where browsing, researching and purchasing on your own time is quick and easy. You must be a DirectBuy member, however, to browse products and prices, as all prices cannot be advertised publicly.

Additionally, your local DirectBuy club offers selections beyond what might be available online. And our DirectBuy Platinum members enjoy concierge-shopping services, with the support of shopping assistants in locating the products and services you need.

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I'm remodeling a house from scratch. Is this a good time to join DirectBuy?

DirectBuy members get more for their construction budgets. With the money you save, you could end up being able to afford professional-grade kitchen appliances, custom cabinets, granite countertops, premium flooring and more. Buyers, realtors and appraisers notice homes with those sorts of quality materials, which could boost your home’s resale value when it comes time to sell.

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