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30-Day Money-Back Guarantee

As part of our 30-Day Money Back Guarantee, we will do our best to make DirectBuy membership work for you to your 100% satisfaction.

We are so confident that you will love your DirectBuy membership that we’re backing our promise of superior savings, selection and service with a 30-Day Money Back Guarantee. All that we ask is you try DirectBuy and give us a chance to prove how we can enhance your lifestyle through access to your favorite brands and more than 1 million products before making your decision.

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If you have any questions about your membership or need assistance, please call us at 1-855-871-7788.

Terms & Conditions

30-Day Money Back Guarantee is valid only to DirectBuy Signature or Premier level memberships; not applicable on Enterprise, Real Estate, and Home Builder membership types and other specially discounted membership offers. 30-Day Money Back Guarantee is in addition to any required refund or cancellation policy available in your state or province. See Membership Agreement for details specific to your state or province. Please allow up to 30 days to receive your refund. Refunds only applicable to membership fees. Please see your Membership Guide for refund policy on product purchases. If you purchase merchandise using your membership during your 30-day window, the Money Back Guarantee will no longer apply. 30-Day Money Back Guarantee expires after 30 days from membership purchase.

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