Protect your DirectBuy products with the Shield Protection Plan today!
Let us protect your appliances and household products. Please fill in the form or call 1 (888) 556-5112 to get started.
We cover home appliances, electronics & tv's, furniture and fitness & sports equipment bought at DirectBuy. If you're unsure of whether or not we cover your product we recommend you give us a call, one of our customer care agents would be happy to help!
Unlimited service with no deductibles or service fees.
Ever buy a product that just won't quit giving you problems?
If we can't fix your appliance, we'll deliver & install a new one.2
We'll reimburse you if your food spoils due to a fridge or freezer malfunction.
Ask a team member about purchasing a protection plan today!
(Some limitations apply, ask for details.)
Completely risk free - 100% money back if no repair occurs1
More than 60% of appliances will require some service and fix within the first 6 years based on our research.
At DirectBuy, if you don’t use your protection plan, we'll refund 100% of your money back in merchandise credits so that you can put it towards your next purchase!
Enjoy the convenience of a single provider with the expertise you can rely on to keep your DirectBuy products running smoothly.
Keep your purchase running like new for years to come with the Guaranteed BEST Protection. Enjoy the peace of mind that comes from having a plan that delivers what it promises.
1Terms & Conditions: This provision is not available for certain products such as, without limitation, heating, ventilation and central air conditioning products. Following expiration of the Protection Plan Agreement Term, if you have made no claims under the Protection Plan Agreement and have complied with all the terms and conditions of your DirectBuy Membership Agreement and your Protection Plan Agreement, you will, upon request, receive a Merchandise Credit in an amount equal to the price paid (net of any applicable taxes) for the Protection Plan Agreement. A claim is any request for service or replacement under the Protection Plan (including a request for a Food Loss), but a claim under the manufacturer’s warranty is not considered a “claim” for the purpose of this provision. To receive the Merchandise Credit, you must call 1-888-569-3584 within 14 days of expiration of the Protection Plan Agreement Term and the Merchandise Credit will be mailed to you. The Merchandise Credit will expire 90 days after the end of the Protection Plan Agreement Term. The Merchandise Credit is not transferable to a subsequent purchaser of the Covered Product. This feature is not applicable to renewals or any products older than 90 days. The Merchandise Credit may be redeemed by calling 1-855-871-7788. You must be an active DirectBuy member to redeem the merchandise credit. The Merchandise Credit must be redeemed in ONE transaction with the transaction value (excluding applicable taxes) being at least TWICE the value of the Merchandise Credit. The Merchandise Credit has no cash value, cannot be applied toward previous purchases, and cannot be applied towards the purchase of any Protection Plan Agreement or Plan, payments on account or the purchase of gift cards. No copies or facsimiles of the Merchandise Credit will be accepted. If some or all of merchandise purchased with the Merchandise Credit is returned, the Merchandise Credit or any portion thereof will NOT be refunded. Any unredeemed Merchandise Credit amounts will be forfeited without notice to you.
2At our discretion based on the warranty contract terms and conditions.