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Guaranteed Savings

DirectBuy’s unique membership program provides our members a tremendous opportunity to save on merchandise they purchase through us. Members of DirectBuy purchase products directly from manufacturers and distributors using DirectBuy. The DirectBuy team works closely with our vendors to deliver to the best prices possible to our members.  

30-Day Money Back Guarantee

We are so confident that you will love your DirectBuy membership that we’re backing our promise of superior savings, selection and service with a 30-Day Money Back Guarantee.

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Savings Guarantee

DirectBuy's price will be guaranteed to be lower than other authorized reseller pricing for the same product. 

We believe that the DirectBuy price you find every day will be lower than what you find elsewhere, but we have this program in place to help you.

Here's how it works:

1. Find your product - one you want to buy or have just purchased from DirectBuy (but not shipped yet) - example, a sofa with a DirectBuy member price of $500.
2. Check your savings - The sofa is in the 20% guaranteed savings category, so you should not find a price lower than $625 in the market.
3. Submit your Savings Claim - You find that sofa for $599 at an authorized reseller. Snap a picture or a screenshot and send it right to our Member Care team.
4. Review - We verify the claim for details such as authorized reseller, identical product, etc.
5. Save - We adjust the price of your sofa to ensure you save 20% off of the price you found. So you get it for $479.

You get the sofa and the savings.

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Renewal Guarantee

For our existing members, we’re standing behind our promise to help you save and provide the best experience possible. If you aren’t satisfied for any reason after 12 months, simply contact us and we’ll refund what you paid for your most recent yearly* renewal.

*Not all members pay yearly renewals. Contact us to find out if you qualify for this benefit.

If you have any questions about our guarantees, please contact us.